FAQ

General Glitch questions

What is Glitch?

Glitch is a web-based massively multiplayer game that takes place inside the minds of eleven peculiarly imaginative Giants.

"What’s a web-based massively multithingy whatever?" It’s a fancy name for a game that many multitudes of people can play, on the web, together, at the same time. It's all one big world. Which means everyone is playing the same game and anyone's actions have the ability to affect every other player in the game. It also means that all the people you see running around in the world of Glitch are real people playing the game too. Why not say hello? They almost certainly won’t bite.

What's the aim of the game?

Saving the princess, of course! Not really. There is no princess. Not yet, anyway. The point of the game is whatever you decide it is. There are quests to go on, skills to learn, races to run, puzzles to solve, and Piggies to nibble. You can specialize as a chef, build your own multinational construction company, or just hang out with your friends. The world is your big, colorful, non- smelly oyster.

Is Glitch for kids?

Glitch is not for young children. You must be 14 or older to play, and those between the ages of 14 and 17 need parental permission in order to sign up.

What are the Community Guidelines?

These guidelines are the basic principles to play by when you enter the world of Glitch. They explain not only what is expected of anyone who plays the game, but also what’s at the core of the community you’ll find here—namely, a spirit of generosity and inventive play. We take these guidelines seriously. So should you.

What happens if someone breaks the Community Guidelines?

By signing up for Glitch, each player has agreed to abide by our Community Guidelines and Terms of Service. If a player breaks the Guidelines in any way, we will review their actions and take appropriate measures given the context of the incident.

Where can I ask for more help?

If you've got a question you can't answer by just exploring or experimenting, a great place to ask is in the Live Help chat in-game. Just click on the purple-question-marked “Live Help” at the top of your contacts in the chat pane. The lovely volunteer player Guides and Staff members are always waiting around there for Glitches in need of a hand, whether it be dealing with the Bureaucrocs or helping you out of a technical slump. Don't go in expecting a hand-out though, as answers are often granted in riddle form (or as hints). After all, there's no such thing as a free Lemburger.

Quoins, Currants, and Credits. What's the difference?

Quoins are the little floating coin-like things that you see throughout the world; you can collect these when you touch them. They reward you with Currants, imagination, mood, energy, Giant favor, or time off the skill you're learning. Currants are Glitch's form of in-game currency and can be used to buy from Vendors or the Auctions (and can be earned by selling items to either). Earning Achievements and completing Quests will reward you with both Currants and xp, and exploring new places or collecting items for the first time will both boost your xp alone.

Now Credits are what you use to buy upgraded vanity features and wardrobe items, as well as extra Teleportation Tokens. They are purchased with actual real-life money separately or as part of a subscription stipend.

Who are the Giants?

Alph, Cosma, Friendly, Grendaline, Humbaba, Lem, Mab, Pot, Spriggan, Tii, and Zille are the eleven Giants that jointly imagined the world into being. While their origins are currently shrouded in mystery, they are an important influence in the game. Each skill you learn is aligned with a particular Giant, and the learning of skills can be accelerated by donating at the dedicated shrines scattered around the world to gain favor with the Giant in question.

How do I use the Auctions?

Though sadly lacking a fast-talking auctioneer, the Auctions are a great place to earn a few extra Currants and free up inventory space by selling the stuff you've created, harvested, or found in Ur. If you're looking to buy, they're also the place to find that special something you always wanted.

You can visit the Auctions from the homepage menu, or if you're in the game and need to buy or sell something on the fly, you can get there through the player menu in the upper right-hand corner. Fortunately for the busy Glitch, Auctions are searchable and categorized by type of item.

Once you make a purchase, your item will be delivered by one of our prompt Delivery Frogs to your precise location. But if you're not in the game or in an unreachable place when the little guy is dispatched, the items will be left for you in the mail—pick it up from any mailbox you run across. To sell an item, post a new Auction from the main page by choosing which item you'd like to offload and entering the price you think is right. If your marketing doesn't strike a chord with the bargain hungry auction sleuths within 24 hours, your item will be returned to a mailbox near you.

Can I use my keyboard to play Glitch?

Yes! In fact, most players find that the game is easier to navigate via the keyboard rather than simply using the mouse. The basic keyboard controls are as follows:

space	Jump! Leap and frolic.
enter	Select! Works on anything that glows blue and selects item and other player menus too.
	Arrows: Run and climb, access menu buttons.
esc	Escape! Back out of many menus by hitting escape.

Once you've mastered the basics, you an also use these quick keyboard shortcuts:

Can players submit their ideas or feedback?

Absolutely! We have a discussion Forum specifically for all those suggestions and “Eureka!” moments you have about the game. We read the threads that crop up on the Ideas Forum regularly, so be confident that your thoughts will reach us one way or another.

What can you tell me about the Glitch API?

We've made an API available for you to create applications using some of the functionality and features of Glitch. You can read all about it and access the developer website.

What are Guides?

Guides are player volunteers who want to help other players get around Glitch. Specifically, Guides help us make sure we can get the questions players ask in the Live Help chat channel answered quickly and correctly.

Does this mean that I can't help other players in Live Help if I'm not a Guide?

Absolutely not! Live Help is first and foremost about our community helping each other—but if you get stuck, and a Staff member isn't around, Guides will be available to answer and help.

What is a Greeter?

Greeters are player volunteers who help new players learn about Glitch. When a new player enters the game for the first time and chooses to be greeted, a Greeter is summoned to their location to show them some game basics and fun stuff and welcome them to the wonderful world of Glitch

How do I become a Guide or a Greeter?

Right now, it's by invitation only—but if you're interested, let a Staff member know through a bug report/Help Case, and we'll add you to the list for consideration.

Why are you going back into beta?

The short answer is that we want to make it better, and from all that we’ve seen and heard since the launch, getting there will take some more drastic changes than we first expected. But that’s only the beginning of the story, which can be read in full here.

When will Glitch “launch” again?

We plan to launch once more sometime in spring of 2012, but we’re going to take our time and make sure that everything is as it should be first. In the meantime, things will be pretty much normal, although you’ll see some really great additions to Glitch, as well as changes and improvements to everything you’ve already come to know in the game.

How will new players get into Glitch?

New players will be invited by you, hopefully, and any other Glitch who wants to invite their friends. To invite your friends, please go to the invite page. Players will also be able to request an invite here.

Can I still invite my friends to play?

Yes, and we sincerely hope you do. To invite your friends, please go to your invite page.

Will Glitch be opening and closing again, like it did last time you were in beta?

Nope, nope, nope. This time the world will be an all-hours beta extravaganza.

Will there be big, sweeping changes to the way we play Glitch?

Yes, there will be many changes and new features added as we work to get Glitch just right. Our focus is going to be:

1. Making it easier for new players to figure out what they’re supposed to do after first stepping into the game

2. Introducing more things for long-term players to do so they can have a stronger hand in creating and changing the world of Ur

As we make these changes, we encourage you to continue speaking up with feedback and ideas. A great place where you can share these perspectives and be heard is in our Ideas Forum.

Can I get a refund?

Yes, if you don’t feel you got your money’s worth or you don’t like the idea of everything changing, we will give you a 100%, no-hassle, full and complete refund, up until December 31, 2011. For more details on the refund program, visit the refund program page. (Beyond the December cut-off, refunds will be awarded as usual, within 72 hours of making a purchase.)

What happens to all my subscriber benefits if I ask for a refund?

If you ask for a refund, we’ll remove your subscription along with the value of your most recent stipend. For example, if you’ve saved up 400 Credits and your monthly stipend is 150 Credits, we’ll only remove that 150, leaving you with 250. The same applies to Teleportation Tokens and votes. If you have recently purchased Credits, we’ll remove up to the max amount of Credits from your last purchase.

Any subscriber-only Wardrobe items you've purchased with Credits would be removed from your inventory.

I was given my subscription as a gift; what happens if I ask for a refund?

If you were given a subscription or Credits as a gift and feel like returning it, we’ll be happy to refund the person who purchased those for you.

I gave a subscription as a gift; what happens if I ask for a refund?

If you gave another player a gift subscription, that player will need to contact us and request a refund. Once they do this, we’ll be happy to refund the entire purchase back to your credit card or PayPal account.

Will “beta pricing” be available again?

No, pricing for subscriptions and Credits will remain the same as they are now.

Gameplay

How do I get more energy?

Eat something! Of all the ways to increase your energy, food is by far the easiest. To cook up some grub, you'll need to learn a skill or two and buy yourself some cooking tools (to start with, master EZ Cooking I and purchase a Knife & Board). Plain bubbles, piggy meat, grain, and other raw ingredients will give you some energy on their own, but food you prepare will go farther, and the more complicated the recipe, the more your energy will be restored. Later on, you can also learn to meditate or dabble with skills to discover herbal and chemical energy boosters...

How do I improve my mood?

The quickest way to cheer yourself up would be with a little liquid refreshment—downing a milk or a nice cocktail can give you a significant mood boost. But that's not the only way to do it, of course. Meditation, winning races, petting critters, completing quests and leveling up will all make you and your Glitch happier.

What’s this "new day" thing?

The clocks in Ur run a little differently than the one on your wall—one Ur day is the equivalent of four hours of Earth time, so the start of a new day can sometimes take you by surprise. But when the little clock in your top right corner ticks past midnight, you’ll find that your energy and mood are fully replenished. This'll be a welcome relief for those on the verge of croaking, and it means that you're free to start collecting quoins again if you'd already reached your daily limit.

Can I expand my inventory/pack?

Definitely! You can deepen those pockets by purchasing a Generic Bag or Bigger Bag from a Hardware or Tool Vendor. Each one will take up one slot in your main pack but come with more than a few slots of its own. For specialized items, such as tools, spices, elements, and the like, you may want to shell out for one of the containers made particularly for holding them. That way, when you add a certain category of item to your inventory, it'll sort auto-magically into the corresponding container. Or in the case of toolboxes, they're designed not to hold any other type of item, though you have to manually put the tools into the bag. But nothing will be put in the toolbox that doesn't belong there.

I saw someone's Glitch laughing. How can I make my avatar emote?

Every Glitch has the capacity to be expressive, though depending on your avatar's face, the emotes might come out a biiiit differently than your fellow Glitchens’. You can laugh, you can growl, and you can look completely surprised. When you're walking around in the game, clicked in the game window (rather than chat panes), the keys 1 through 3 will get you different emotes (try them all out!), but certain words like “lol,” “grr,” or emoticons will also cause you to emote when typed in the local chat pane. Try the 4 key to put your avatar asleep/afk (away from keyboard).

How do I get other fruit besides cherries?

Cherries have the potential to morph into any and all fruits you'll need in the game. Just get your hands on a Fruit Changer, and you'll be able to whip them into anything you require for various recipes and fruit-featuring drinks.

Where do I get salt? Or those other ingredients I need?

There are many ways to get your hands on the ingredients you'll use to concoct the various formulas and recipes in the game. They can be grown in a garden, harvested from a tree, offered up by a critter, or transformed from a raw ingredient by a tool made for just that purpose. Your Magic Rock will send you on quests where you'll learn how to find, make, and use these ingredients.

On to salt, the perfect example: The base ingredient for all the spices in the game, salt included, is the aptly named Allspice. And where do you get Allspice? From a Spice Plant tree of course. Once you've harvested some, you can make any spice you want with a Spice Mill. It's almost too logical.

How do I earn achievements?

The best way to go about earning achievements is just to roam the world, trying out any action you can think of. They'll often take you entirely by surprise (and with ample fanfare), and almost everything you can do in the game has an associated achievement after you've done it enough times. For those who'd like to go about earning them more methodically, you can find a list in the game's Encyclopedia, linked at the top of the homepage; then keep track of your actions in the game.

How do I learn skills?

There are two places to go if you want to expand your mind and skill set. If you happen to be kicking around on the homepage, look for the Skills link at the top. You'll see a table of every skill there is to master, as well as a selection of ones that you're ready to learn. When you have the game client open, just click on your rock, and he'll give you some options to choose from. If he's got his reading glasses on, he's already hitting the books for you.

Why are some skills greyed out?

You may be just one step away from being ready to learn a skill—many skills only unlock when you've learned others that come before them, and some will ask you to knock down an achievement or two beforehand. But don't worry; your missing prerequisites will be written in red with the rest of that skill's information.

How do recipes work?

The list of wonderful things you can cook, craft, and otherwise create will continue to grow as you learn new skills, such as EZ Cooking, Blending, and Cocktail Crafting—to name a few—and also as you acquire more tools (Knife & Board, Frying Pan, and others). You'll be notified about new recipes you've earned when you're in the game, and you can check out which ones you've got by clicking on the associated tool in your inventory and looking at the list of available recipes you can cook with that tool.

Where do I get a saucepan? Or ANY tool for that matter?

A vendor is fencing their goods on almost every street in Ur. The trick is recognizing their different guises in various regions and figuring out which type of vendor you need to track down (i.e., a Produce vendor for cucumbers, but a Groceries vendor for olive oil). You may also want to check if someone's put your desired item up for auction.

When will I get offered a certain quest?

Quests will be offered to you once you've learned a new skill, played the game for a certain amount of time, reached a certain level, gained an achievement, or even by pure, honest luck.

Will I be offered a quest again if I don't want to do it right away?

Yep, you surely will. If you dismiss a quest by closing the window via the X in the upper right corner, it'll be offered again after you've had some time to do other things. If you click through the quest dialogue and accept it, it will show up in your Quest Log, which you can always get back to by clicking on your trusty Magic Rock.

Why can’t I name my Piggy or other animal?

All in good time, my friend. Renaming takes a special touch—a touch you can only master by learning Animal Kinship V. Once you've got that under your belt, you'll be a swine-enclature pro in no time.

I tried to get a nibble of my Piggy, and he turned me down, saying he's "all nibbled out." How can I persuade him to gimme some meat again?

Your Piggy's probably hungry—this is a mutually beneficial relationship, after all. Feed him some of your own food, and he'll be offering up some nibbles in no time.

Why can't I capture a Piggy?

The first things you'll need before attempting to capture a Piggy are the Herdkeeping skill and some Piggy Bait. But even with those, you can't just go around grabbing every Piggy you set your eyes on. You can only capture one Piggy per street over the course of a real-world week. So if you captured one six days ago in Northwest Passage, you'll need to wait two more days to take another one from the same spot.

Why are my Meat Collectors and Butterfly Milkers not working?

Have you set them up so close that they're almost overlapping? Space is of the essence in the Herdkeeping business, and you need to make sure there's a fair bit of room between the collectors for them to run properly.

What is a Party and how does it work?

Well, there are "parties" (woo! party!) and there are Parties Spaces, a feature of the game that allows you to create an ad hoc and impermanent group of people. Parties have their own private Party Chat channels and enable certain other features (such as the use of Party Packs).

You can only be in one Party Chat at a time. To create a new Party Chat, choose "Invite to Party" from the menu on another player’s name: If they accept, a Party with just the two of you will come into being, and a Party Chat tab will open in your contact list. Any member can invite any other player to join an existing Party. No Party member can kick another out; only the host has this power. To exit a Party, hit the [X] in the Party Chat pane or find the "Exit" street sign in the Party Space. When the second-to-last Party member leaves (and there is just one player left), the Party Space ceases to exist, and a new one can be formed.

The other kind of party (the all-crowding-in-the-kitchen kind) also happens a lot.

How much does a Party Space Cost?

Each of the five Party Spaces is available at two levels: a 10-minute “Taster” Pack or a 60-minute full Party Pack. Prices range from 4,000 to 6,500 Currants for the Taster Packs and 17,500 to 30,000 for the full 60-minute Party Packs.

Okay, I've gathered all my friends and purchased a Party Pack. Now what?

First, invite one or more of your friends to join you in a Party Chat. Once you have at least one other friend in a Party Chat with you, click on the Party Pack in your inventory and select “Activate.” You'll be prompted with an option to use a token or energy to get to your destination, and a floating portal will appear wherever you (or your guests) are, which you will need to jump through to be transported to the Party Space. For your friends, a pop-up message will appear beforehand asking if they'd like to join you in the Party Space, and give them the option of spending energy or a Teleportation Token to get there. Important: Make sure you're not close to the right side of a street or building when you open the portal, or it might appear in a spot you can't get to.

This Party is awesome! Is there any way to make it last longer without having to buy a new Party Pack?

Totally—the fun can go on for as long as you want! Inside the Party Space, you'll see an ATM-like device with a counter on it. This keeps track of the time remaining in the Party. You can extend the time the Party will last (in five or fifteen minute increments) by adding Currants.

Am I the only one who can invite players to my party?

Anyone who is in the Party Space can invite anyone on their friend list, so a Party can get out of hand really quickly if everyone is not in agreement about who is going to be invited. However, the host of the Party does have the option to boot a player from the Party Space if they want to. That doesn't mean they're forever banned from the Party though; someone could invite them back in.

How do I leave the Party? And if I leave, can I come back?

Sometimes you need a breather, so there's a signpost in the Party that reads “Exit” for anyone who wants to leave. Or you can close the Party Chat window. In either case, you'll end up just where you were when you were teleported in. You can also leave by teleporting out to another location. If you leave the Party using the Exit sign or your Magic Rock (but leave the Party Chat box open) and want to go back to the Party Space, simply click on the dropdown arrow in the Party Chat box and choose "Rejoin the Party Space." Closing the Party Chat window makes you leave more permanently (so be careful!); but if you later want to return, have someone reinvite you or Summon you back to the Party Space.

What is the best way to earn Currants fast?

There are so many paths that take you from rags to riches, but it all depends on how you want to play. Many people find mining to be quick, because you can turn right around and sell the rock chunks and any gems you collect to the vendors. Others find that harvesting from every single tree or nibbling, squeezing, and milking every animal they pass and then selling their bounty (or food they've cooked up with it) at auction is the way to turn a profit. But, you could get even more creative and start your own business. There's really no wrong way to go about it.

Where can I find the elusive Wood Tree?

They're the veal of trees! Wood trees are a little more particular and fragile than the others you'll run across, and they can be planted in about half of all the regions in Ur. You can also have one all to yourself by planting it in your backyard, as long as your patch is above ground. Wood trees are so special they're magic...enchanted, even. Keep your eyes peeled for the enchanted wood tree preserves in special regions of Ur. Rare but chock full of ever-living wood trees!

Where can I find a patch for a quest?

Patches can be hard to find because other players may need to plant something in a public street for their own quest. If that's the case, just keep playing the game and you'll probably stumble across one along the way. Or better yet—ask someone on the street. Chances are they've seen one around during their travels. Once you've saved up enough Currants, you can purchase a house with one or more patches that will be yours alone.

The "clock" quoins in Ancestral Lands (like Baqala) don't seem to have any effect on the Overwhelming Ancestral Nostalgia debuff— why not?

Those quoins only serve to speed your skill learning if your Magic Rock happens to be hitting the books. If you're really looking to add time to you visit in the Ancestral Lands, you need to pick up organelles (ancestral remnants) from those funny-looking dust traps on the ground.

I just got kicked out of one of the Ancestral Lands (Baqala, Xalanga, Choru, Zhambu). Why?

These areas are steeped in history and meaning, as they're where your ancestors were first imagined. Spending too much time there will cause your Glitch to become Overwhelmed by Ancestral Nostalgia. Afterwards, you'll need to spend some time away until the effects wear off. If you're in the Ancestral Lands and want to extend your visit, you can get in touch with your roots by setting off Dust Traps and collecting Organelles, part of your ancestors' DNA.

I played a Musicblock to a Crab, and he handed me headphones. Why did he take the headphones back after?

Once he's done listening to your tunes, he stashes them away and scuttles off.

What is guano used for?

Fertilizer. Yep, that's right. Once you've collected some ripe Batterfly Guano and planted a few seeds in available plots, you can click on your potential crops to fertilize them. This'll work twice for even speedier growth. Then stand back and watch the magic happen.

What's up with the Rube?

The Rube is terrible at trading (although he certainly hasn't figured that out) and will appear randomly to show you just how bad he is at haggling (or you can imbibe a certain tincture to bring the Rube to you!). He'll offer up to five trades, so you'd better choose wisely which to accept!

How can I sell my bag? I paid a pretty Currant for it!

Bags of any kind—Bigger Bags, Elemental Pouches, Toolboxes, Spice Racks, etc.—cannot be sold to Vendors or via the Auctions. They can, however, be given to friends (with or without some lovely gifts inside), traded to other players, or abandoned along the side of the road for someone else to pick up later and enjoy.

Why does this food tell me it gives X amount of energy when I know it should give me more?

Since your energy can't go over your maximum limit (which you can see in the energy meter at the top left of your screen), each food item in your inventory will show the amount of energy you can gain from eating it at that very moment. If only a fraction of that energy will get you to your max, then the number shown will be less than the possible maximum energy value the food could give.

I bought and ate each kind of Sno Cone from the Sno Cone Vendor in Wintry Place. Why isn't the "Brain Freezer" quest completing?

The Brain Freezer quest requires that you buy one of each Sno Cone and have them all in your inventory at the same time. Once you do that, your Magic Rock will cut in and notify you that you've completed the quest! He'll also take the Sno Cones, so if you want to taste them, you'll need to bring some spare Currants to buy more.

I'm trying to complete the "Seed to Scythe" quest. I've planted a bunch of seeds in my yard and used up an entire jar of Fertilidust Powder, but it's still registering as 0/5 in my quest log. Why!?

The Seed to Scythe quest is designed to help you polish those Light Green Thumb skills, so you've got to do it the old-fashioned way: petting and watering those trees to full health without the use of Fertilidust or Fertilidust Lite powder. It's all in the hands!

I'm stuck in Room 23 and my Spinach doesn't help me jump high enough to get out!

Hmm, a common quandary. It wouldn't hurt to poke around and see if those rope-looking things are climbable...

I've looked everywhere for ghosts for the “Notice the Unnoticeable” quest, but I can't find seven. Where are the rest of them?

As the quest title suggests, the ghosts can be a little elusive. Try looking in the darker areas of Ur, as well as some of the shadowy spots in sunny regions.

I found all seven ghosts for the Notice the Unnoticeable quest, but the quest isn't completing. What gives?

Make sure that you've clicked on each of the seven ghosts when you do happen upon them. Once you've tagged them all, the quest should complete for you (and you’ll need one empty slot in a bag, too).

I was racing my Cubimal while on the Subway, and when I exited, it didn't come with me!

Unfortunately, any time you change locations, whether by leaving a Subway, changing streets, or even leaving your house, you will lose the Cubimal you're racing because your inventory is no longer close enough for it to jump back into. Make sure you don't leave until it's safely stowed away!

Imagination

What is Imagination?

In Glitch, your actions produce Imagination (iMG), which you can then spend to create, grow, and customize the world and your character. You will earn iMG by completing quests, unlocking achievements, crafting items, collecting Qurazy Quoins, donating to Giants, and many other actions. This iMG can then be spent on character upgrades (like a larger energy tank or higher jumping) and creating land/space/cultivations in the game world.

Why the switchover to Imagination?

The world of Glitch is imagined by Giants, and much of what it contains is imagined by you. Conceptually, we think iMG is a fantastically fantastical way to explain many of your new abilities, such as cultivating, expanding, and manipulating the game world; improving your character's abilities; and more. This switch also means that activities players would engage in simply for the purpose of leveling up now have a real purpose: increasing your Imagination and thereby the power you have to change yourself and the world.

What happened to XP and player levels?

When we switched over to the Imagination system, we took your current XP and plopped it in our Omnipotent-’Magination-Number-Obfuscation-Machine (OMNOM), which subjected it to a number of complicated equations and eventually spit out your new iMG amount. While XP won’t play a role in Glitch, the idea of it still exists in the form of “Total Imagination Earned To Date.” This number also determines your player level.

Is it me, or has the level curve changed?

Yes, it has. Higher levels are harder to reach now (but levels don’t matter that much anyway). Existing players’ levels will appear to have been reduced, but in fact, they are now at the equivalent position on the new curve — it may seem like 68 Fahrenheit is hotter than 20 degrees Celsius, but they are exactly the same.

Can I find out exactly what math wizardry was behind figuring out how much Imagination I got?

Sure, here’s the gist:

• Step 1: XP was converted to iMG.
• Step 2: Energy and Quoin Multiplier upgrades were given automatically according to a player’s stats pre-conversion, and iMG costs were deducted from the player’s total.
• Step 3: Snapshotting, Brain Capacity, and Learning Time upgrades were given automatically to players according to their skills pre-conversion if they had enough iMG to afford them. If they didn’t, no iMG was deducted, and players will have to purchase these upgrades manually at a later date.

How do I earn Imagination?

Remember how you used to get XP from doing just about anything in Glitch? Well, now you will earn iMG instead! Completing quests, earning achievements, crafting items, and exploring in search of Qurazy Quoins will all increase your iMG. As you progress, you will find yourself spending your iMG via Upgrade Cards that will allow you to earn more iMG from more activities more often.

What is a Qurazy Quoin?

Qurazy Quoins are a rare new breed of Quoin that deliver a generous amount of imagination (iMG) as a reward for exploration. The first time you visit a new street there will be a Qurazy waiting for you somewhere (in the regular world; player-owned streets don't count). And you can also find up to five additional Qurazies each game day by exploring; the odds are much better when visiting those out-of-the-way places you've haven't seen lately.

Note: Qurazies are not affected by Quoin multipliers.

What can I spend Imagination on?

iMG can currently be spent on two primary areas of the game: character upgrades and world building. Character upgrades come in the form of Upgrade Cards and include things like permanent increases to your energy tank, improvements to skill-based activities like Mining, and one-time use cards like “Get Outta Hell Free,” which can be placed in your inventory for a later use or traded with another player. World building involves the cultivation of resources like mineable rocks, the expansion of your home street/backyard, and more yet-to-be-announced neat things.

What are Upgrade Cards?

Upgrade Cards are the key to upgrading your character in Glitch. At any given time, you will have three cards to choose from that are randomly selected from your deck. Each card has an iMG cost (if you choose to spend it) and upgrade that will have an affect on your actions in the game. For example, the “Fox Brushing Bonus” card costs 1,500i and will increase the amount of fiber you collect from Foxes by 8-12 per brush, while the “Element Compression I” card costs 2,000i and allows you to shake your Elemental Bag once a game day, which increases the amount of each element in it by 4-6%. Your deck will grow larger as you learn new skills and try new things, which means you will have more upgrade options available to you as you progress through the game. You can see what upgrades you purchased in your profile or visit this page. And each time you purchase an Upgrade Card, a new one is dealt to your hand.

What determines which three cards I draw?

Random chance! It might be helpful to think of Imagination upgrades as a card game. Every player will have a unique “deck” of cards to draw from. The size of your deck is based on what you’ve accomplished in Glitch. Gaining levels, earning achievements, and learning skills will all increase the amount of cards you have at your disposal. So, for example, harvesting 503 Bubble Trees will earn you the Better Bubble Farmer Achievement and add the Bubble Tree Expert iMG Card to your deck. When purchased (once drawn from your deck), this card will provide you with an 8% chance of receiving a 4x harvest from Bubble Trees. At any given time, you will have three cards in your “hand” that are randomly selected from your deck. Purchasing one of these cards with iMG will remove that card, upgrade your character (or place the card in your inventory for later use in some cases, such as one-time use cards), and automatically draw another card. If you’d rather not spend your iMG on any of the three cards in your hand, you can choose to re-deal your hand, which swaps out those three cards for three new ones from your deck. Re-dealing is free, but can only be used once per game day.

Can I change the upgrades I've already purchased?

You can’t change upgrades you’ve already purchased with Imagination, but you can keep playing to earn more! You will never come across a card that negatively affects your character, so there would be little point in take-backsies. We also want you to think carefully about what you spend your iMG on, so pour yourself a cup of tea and mull over the options at hand before you make any rash decisions.

How do Energy, Mood, and Quoin Multiplier cards work?

Energy, Mood, and Quoin Multiplier cards give you incremental but permanent upgrades to your character’s respective attributes. The larger the upgrade, the greater the iMG cost. For example, you may receive one card that will increase your energy tank by 50 for 10,000i and later receive another that will increase it by 20 for 4,000i. Quoin Multiplier cards add a bit to the value of each Quoin you collect (excluding Qurazy Quoins). A 100% multiplier gives you +1 per Quoin (the base value of each Quoin is 1, and 100% of 1 is 1). A 50% multiplier gives you a +.5, 20% gives you +.2 per Quoin. So with each Quoin Multiplier card you purchase, your Quoin value increases somewhat. Also, we do round numbers when you collect Quoins, so if your total multiplier is 8.7, you should get 9 for each Quoin (at full mood, of course).

What happened to my Better Learning, Unlearning, and Snapshotting skills?

The benefits of some skills like Better Learning, Unlearning, and Snapshotting still play a role in Glitch but are earned in the form of Upgrade Cards instead of via the skills table. Better Learning was split into two forms of upgrade cards: Brain Capacity, which determines the number of skills you are able to learn before brain deterioration kicks in (that is to say, the number of skills you can know before learning rate slows down), and Learning Time, which increases the rate at which you learn a particular set of skills (e.g., learning times of cooking skills reduced by 15%). Unlearning and Snapshotting also exist as permanent upgrades that can be purchased via Upgrade Cards.

What is Brain Capacity?

Brain Capacity (BC) determines how many skills you can learn before your brain is full. Once you are at full capacity, learning additional skills will take longer. You can see how many skills you can learn before your Brain Capacity is full on your Skills page. The Brain Capacity you started with after the conversion was dependent on your Better Learning level and the amount of Imagination you had at conversion.

How did you decide which players automatically got Better Learning, Unlearning, and Snapshotting upgrades?

During the XP to Imagination conversion process, some players were automatically given Better Learning, Unlearning, and Snapshotting upgrades. Whether or not this applied to you depended on the skills you’d learned and the XP you had before the conversion. First, we checked to see what level of Better Learning, Unlearning, and Snapshotting you had. Then, we checked to see how much XP you had (and therefore how much iMG you would have after the conversion). If you had said skills and enough iMG after the conversion to purchase their equivalent Upgrade Cards, the iMG was automatically removed from your account and the upgrades given to you.

Did the skill learning time multiplier increase?

Yes, from 3% to 5%. This is because Brain Capacity (the number of skills you can learn before the multiplier begins to affect your learning time) was increased from 37 with Better Learning V to a maximum of 60 once you purchase the maximum number of additions to your Brain Capacity. The multiplier was increased to counterbalance this change.

Were any of my other skills affected?

Yes. Many of the skills you know and love have had their perks converted into Imagination upgrades. As a rule, getting all of the Upgrade Cards related to a particular skill will make your character at least as “productive” as they would have been with the old skill, if not more so.

What happened to the skills tree/table?

The skills tree is back and better than ever. It can still be viewed from your player’s Skills page, but you’ll notice that it has taken on a new form. Skills are now divided into more general categories, such as Gathering, Cooking, and Intellectual. These will be important to consider when purchasing Learning Time and Brain Capacity upgrades. Note that hovering over a particular skill will highlight all of the skills that are prerequisites to learn that skill.

What happened to my player menu on the right side of the game window?

It’s on the left side of the game window! Clicking on your avatar’s head will present you with a drop-down menu. From there, you will see your current level progress and be able to navigate to other areas of the site, such as your Profile, Vanity, Wardrobe, and the Auctions.

Where did the Magic Rock go?

The Magic Rock is here to stay, but it does have another home. Rather than watching you click and type away all day long from the top of your game screen, it will reside quietly but confidently in your Quest Log. Feel free to pay it a visit by clicking on the Imagination bubble at the top left of your window and selecting “Quests.” If you have any active or new quests, the Magic Rock will speak to you as always. If not, he's on vacation right now—he'll return at a later date in an as-yet-undisclosed location.

Housing

How do I get to my home?

Click the iMG icon in the upper left and choose “Go home.”

How do I get back to the world of Ur?

Click the iMG icon in the upper left and choose "Back to World."

I’m stuck! I went to a home street where no one is listed on the signpost. Now what?

To go anywhere else, you’ll need to either teleport to one of your saved TP points or choose “Go home” or “Back to world” from your iMG menu.

How do I add and remove other players on my signpost?

Choose your street sign and click on the “Edit” button at the bottom. Click on a blank signpost spot to enter a friend’s name, or click on a name already on the post to change it. You can change your signpost as often or as little as you like!

My street (or backyard) is too small; how can I enlarge it?

Next to your house is a small house-shaped sign (on your street; in your backyard, this sign is located just outside your back door). Select the sign; the very first option is “Expand.” You’ll be able to choose whether to enlarge the left or right side, up to a maximum number of times.

I’d sure like to change my street/backyard/home style. Can I?

Check out the second option on your house sign (both in front street and backyard): “Change Style.” That’s where you’ll choose your custom street or backyard background from a large variety of styles. Out on your street, the bottom button is “Change House.” When you select it, you’ll see the available options and any cost (in Credits) for each style. You can click on each one to see a preview of what it looks like before you choose “Save Changes.”

I hear each home style has several customizable parts. How do I select the perfect home?

While in the “Change House” menu, look at the pop-up box at left with all the arrows. Each item listed is part of the home you can choose a style for. Simply click on the arrows to cycle through your choices (all of these customizations are free; you can shift them around as the mood strikes you!). Different home exteriors have different sections to personalize; some have more than others. Also, check out the “Flip” button (flips your home left to right on your street) and “Randomize,” which will just auto-select a few options for your house with one click.

What does the “Cultivate” option do on my front street/backyard?

You can choose "Cultivate" from your home sign or from the button at top right. Once you enter "Cultivate" mode, you’ll see all the items you can add to your yard, such as various rocks, gardens, and more, each listed with its cost in Imagination points. Once you select an item to add, use your arrow keys to slide it left and right on your street/yard for placement. How many and what type of cultivations you can place depend both on your street/yard size and how much Imagination you have to spend. Note that cultivated items have a "lifespan": Eventually, they wear out through use, and you’ll then have the choice of doing a small project to restore the item or simply removing it.

What happens when my cultivated item gets to 0% lifespan?

At this point, you will now see a partially depleted item with a “Project” notification over it. Basically, you can “Restore” your cultivated item by adding the asked-for resources, or if you like, you can “Remove” it and put in something else! Note that when Tree Patches reach 0%, the tree doesn’t immediately die. The “Pet” and “Water” verbs will be grayed out, but the tree will need to be harvested until no more fruit remains. Then the tree dies, you can chop it down, and the project is available.

Who can finish my street cultivation projects?

Anyone who wants to help out by donating the necessary items can help you restore a cultivation. However, no one but you will see the “Remove” option. If you have an item you’re hoping to remove, keep an eye on it so you can remove it before well-meaning Glitchen donate to your project to restore it! (Or just keep that handy Wine of the Dead around for quick removals.)

What are the permissions on my cultivated items & who can interact with the items on my street?

Anyone who’s allowed to visit your home street can harvest your trees, use your gardens, scrape your barnacles, or mine your rocks on your front street. Only your keyholders have these permissions for your backyard. And those players you have blocked won’t be able to visit your street at all.

How can I get a Piggy into my backyard?

When you want your own personal meat machine to pet and love, you'll need to catch a Piggy in the wild (make sure you've bought some Piggy Bait first) and drop it in your home or backyard. If you want to raise one from scratch, you'll need to get hold of a Piggy Egg—create your own or buy one from the Auctions—and have it incubated by a Chicken on a public street or in your own home. Voila! You now have your very own Piglet to cuddle, right in your bag, until such time as you decide to feed it so it can grow up.

How can I get Chickens into my backyard?

Which came first, the Chicken or the Egg? Well, in your backyard, it's the Egg. A Chicken Egg (that you can either buy from the Auctions or make with an Egg Seasoner) needs to be incubated by a Chicken in the wild until it becomes a Chick. It'll take a few moments, but any old hen will do. The Chick will be placed lovingly in your inventory for you to feed until it's ready to be dropped in your backyard to live out the rest of it's grain-giving life as a Chicken.

Why have my Butterflies and Piggies vanished from my home? Have they gone on holiday?

Butterflies, Chickens, and Piggies have limited life spans and will disappear after they've given all the milk, grain, and meat they possibly can. Also, you've gotta feed Piggies just like any other pet if you want them to stick around. So not leaving enough grub in your feeders, or having Butterfly Milkers and Meat Collectors in your yard, will eventually result in your animals ascending to a higher plane. But don't worry—they always leave behind parting gifts.

What is “Deco” mode? How do I use it?

Deco mode is accessed by clicking the “Decorate” button when you are in your home. You can place and upgrade your furniture; change floor, wall, and ceiling coverings; and expand your home with new floors or horizontally in Deco mode.

How do I expand my home? Can I undo an expansion?

Decorate mode, click the “Expand” button at the top of your screen. A pop-up screen tells you which items, like Urth blocks and Wall Segments, you’ll need to complete the expansion. Once you have the items, click the button, and boom! Bigger home! You’ll also get a tip if you’ve already expanded to the max.

At this point, house expansions can't be undone. Maybe someday...for now think carefully about what size home your Glitch really needs!

How do I add a floor?

Similar to expanding your home, click on the “Add Floor” button while in Deco mode, input the needed materials, and watch as your house grows up before your eyes.

What are Wall/Floor/Ceiling swatches? How do I change them? How do I get a Wall swatch on just part of my wall vs. the whole wall?

Swatches are for you to change the coverings of your ceiling, floor, and walls. You access them by clicking the “Decorate” button and looking along the top of your game area for the “Swatches” button. To change the floor style, drag one of the selected swatches from the Floor section to the floor you want to change. Same thing goes for changing the ceiling style. The wall swatches work a little differently: You can drag the swatch to cover the wall by individual section or over the whole wall. Once a swatch is dragged over a section, a blue boundary for just a wall section will be highlighted. You can drag further to cover the whole wall. The best way to learn is to try it!

What is the role of Imagination/Credits in decorating my house, upgrading my furniture, etc.?

Your street and yard expansions and cultivations will cost you varying amounts of Imagination. Changing your home’s exterior style may cost Credits, depending on which style you choose (some are free). Some furniture upgrades and style changes will cost varying amounts of Credits. However, once you have purchase a home or furniture style, it’s yours forever—meaning if you change it, you can change it back to another purchased style for free.

How do I place furniture?

When you are in your home, look at your inventory section, and you’ll notice you have a row just for Furniture. Select that, choose something you want, and drag it into place. Choose from ceiling lights, cabinets, chairs, tables, Storage Display Boxes, and more. You can also move your furniture around while not in Deco mode, but you can only change styles and upgrade in Deco mode.

How do I add items to/remove items from Storage Display Boxes (SDBs)?

Once you have placed one on the wall, drag an item from your inventory over one of the SDBs, and you can then “Deposit” as many as you like. You can only put one type of an item in an SDB; so Meat will only get put in an SDB that has Meat in it, but not in one that has Jellisacs. To remove items, just click the SDB once to get a menu allowing you to remove as many as you can carry in your inventory. If you are not in Deco mode, your only option on an SDB with items already in it is “Remove.” To add more of that same item, switch into Deco mode. For an empty SDB, you’ll be able to deposit new items whether in Deco mode or not.

How do I access my keyring? How do I use it?

Click your iMG menu button in the upper left, and look for the 'Keys' icon.

You can generate key to give permission to enter your house to other players. To use it, click the button labeled 'Give out a key', and start typing the name of someone on your buddy list, choose them, and click 'Send them a key'. You can undo that action right away if you want, or create more keys, or just click 'Done'. If you decide you want to revoke permissions to that player, you can do so from the 'Keys you've given out' section.

Note: Only give a key to someone you trust; someone you'd trust with your things in real life- they'll have access to items in your cabinet, and crops, and anything left around.

Can my friends/keyholders take items from my house?

Only keyholders will be able to access your house if you are not home or in game. If you let someone in who is not a keyholder, they will be able to pick up items on the floor, but not open your cabinets and SDBs. No one but you can move your furniture. Items in other places, including setting on furniture, may be takable by anyone in your home. (We are working on better solutions for this in the future.)

I invited someone into my house but I don't want them there anymore, how do I get them out?

You can click on that person to bring up their player menu. Choosing the option "Kick them out" will move them to the street outside your door, and they'll need to knock to come back in.

I left a Butterfly Milker, Meat Collector, and Piggy Feeder on my street; who can access those?

The only person who can remove them is the player who owns the home on the street. A keyholder will be able to collect. Anyone can deposit to a Piggy Feeder.

What does blocking do in regards to my home street?

Blocking will ensure that person will not be able to visit, either via your signpost or teleportation.

Furniture Crafting

What do I need to make furniture?

The basic form of every furniture item is crafted using the Construction Tool, which can be purchased from a Hardware or Tool Vendor (you’ll also see Bulbs there—make sure you pick some up!). You will need Furnituremaking I to get the first bunch of recipes; Furnituremaking II for the second bunch, and Engineering with Furnituremaking II to get the last recipes. Clicking on the Construction Tool and opening up the furniture recipe menu will present you with base furniture items and the ingredients required to make them. You’ll notice that a Woodworker, Metalmaker, Loomer, and Spindle will come in handy for many ingredients, as will your Fox Brushing skill and love for Sloths and Snails. To use the Loomer to make a rug, you will need to learn Fiber Arts II.

How do I upgrade my simple furniture item to something fancier? Once I buy an upgrade for one piece of furniture, will I have to buy it again to make another of the same item?

Click on it, choose “Upgrade,” and decide whether you want to shell out the Credits for certain customizations or choose from a variety of free styles.

Purchase on a per-item basis. Once you change a basic bed to a Sloth Bed, that item could be changed to another (say, Rook Nest Bed) and then someday back to the Sloth Bed style for free. However, should you desire TWO Sloth Beds (and who doesn’t?), you’ll have to pay the Credits for the second one as well.

Once you've chosen/purchased a furniture upgrade, that choice is “sticky.” If you upgrade a chair to style A, then switch it to style B, you'll later be able to switch back to style A at no cost. The same applies to your house chassis.

Where can I see all of the furniture options available?

If you want to peruse the base furniture items, check them out here in the encyclopedia; for furniture upgrades, we list them here.

Can I give furniture I craft to other people? What if it’s a subscriber item?

Yes, you can give, sell (on auction), or trade furniture pieces, but some items are soul bound to you: The starter set of furniture you received is yours forever, this is soul bound. New pieces you craft are yours to distribute or keep as you like! Once you give, sell, or trade a subscriber piece of furniture to a nonsubscriber, it’s theirs to use freely!

How much can I fit in a Storage Display Box?

998 STACKS of items. So...60 Meats times 998 is...carry the 13...a huge pile o’ Meat.

Contacts/Buddies

How do I add/remove a contact?

You can add someone to your buddy list (or remove them) directly from their profile page, which can be easily found by searching here.

If you're playing the game and you've bonded with someone while scraping barnacles or digging dirt piles, etc., you can click on their avatar or name in the chat pane and select "Add to friends."

How do I talk to other players?

Easy-peasy. To talk to someone you meet in the street, just type in the yellow bar below the local chat window on the lower portion of your chat pane. Whatever you say will be visible in a talk bubble above your avatar, as well as in the local chat pane. Anyone on that street will be able to see it and respond.

But you can also have one-on-one conversations with specific players. Click on the lucky person's avatar or on their name in your contact list or open chat channel and choose "IM." This will open a chat window between just you and that person. You can also initiate a party chat from that menu and invite any number of friends to join you.

Finally, you can chat with the members of any Group you belong to by clicking on the Group name above your buddy list between the game window and the chat pane. This will open a chat window with your group, and off you go!

My friends are already playing Glitch. How do I find them?

Click the “Friends” link at the top of this page. If they are on Facebook, click the Facebook connect button and see who is here. If you know their player name, or if they have listed their real name, you can use the search box to find them.

How do I invite friends who aren't playing Glitch already?

We're stoked you like the game and want to make it easy for you to get your friends in on it. You can encourage your friends to sign up for an invitation here, and we'll do our best to get them one as soon as we can.

Facebook connect isn't working for me.

Please tell us the issue by sending a new Help Caseand provide as much detail as possible. Don't forget to include your friend's name and email address! Also, we only support connecting a single Facebook account to one Glitch character. If you try to reconnect an additional one to invite a different set of friends, it won't work.

How does in-game mail work?

Once you've found the nearest mailbox, you can send mail to any of your friends. Just start typing in the name of the letter's intended recipient, and matches from your friends list will be suggested. You can also reply to anyone who sends you mail!

What are Groups?

If you have an affinity for a particular hobby or interest (say, esoteric science fiction), starting or joining a Group is a great way to find and chat with other like-minded folk. There are two places available for talking to other Group members: Group discussions on the Group page of the website and the Group chat channel in the game itself. For those of you who want your Group to be private and invisible in the Groups section of the website, that's an option too, but you won't be able to change it back. As a matter of public decency, we would prefer it if you kept your privates to yourself.

Someone is bothering me in the game—what can I do about it?

Before doing anything else, try asking them to stop. We hope many of the expectations for what's okay and not okay to do and say in the game will come from you, the players. And you'll find that most people will be ready listen. If they're not, and they continue to hassle you, click on their avatar (or their name in a chat pane) and choose Block/Report Abuse to block the player so you can't see their chats anywhere. You'll also see the option to Report Abuse. Use that to tell us about any hateful comments, offensive behaviour, or harassment that you are witness to or experience yourself. We take all of these reports seriously, and will get back to you as well as taking any appropriate actions, even though we can’t share details of action taken with you.

Account

I forgot my password!

Hate it when that happens..!

If you are logged out of the site, start here, click 'Sign in', and look for the "Forgot your password?" link right below the login area.

How can I change my password?

Easy! Go here.

I don't like the name I picked! Can I change my name?

You can here! But be wary—there's a 100-Currant charge for doing so, and you won't be able to change it again for two months.

How do I edit my profile?

Visit your profile page and edit the profile card opposite your avatar.

Who can see what I put in my profile?

Anyone can see your profile card, friends, updates, and game activity—essentially, everything you can see on other players' profile pages (although you can choose to hide your real name).

Purchases & Billing

Do I need to pay to play Glitch?

No. Though you can buy subscriptions and Credits that let you buy clothes and Teleportation Tokens, you are not required to pay to be able to play Glitch. Items you buy with Credits do not have a significant impact on gameplay.

What forms of payment do you accept?

If you choose to purchase credits, subscriptions, or other premium items, we accept direct credit card payment using Visa, MasterCard, American Express, and Discover, as well as payments made through PayPal.

My payment keeps getting rejected what are the possible reasons?

If your payment is being rejected, you may need to contact your bank or credit card company to ensure they're not blocking the purchase and verify that the address you entered matches their records exactly. It's also possible that your purchase is being blocked if you're located outside the U.S. If your credit card doesn't work, try signing up with PayPal and making the purchase through our PayPal portal.

How do I delete a saved credit card?

You can see a list of any saved credit cards on your purchase history page. There is a choice to delete each card.

What is your refund policy?

Unspent Credits may be returned within 24 hours of purchase, but partial refunds are not allowed. For example, if you buy 150 Credits for $10, you can't spend 50 of them and then request a refund for the remaining 100.

Monthly recurring subscriptions may be canceled at any time. If canceled within 72 hours of purchase, you'll be given a refund, but lose access to subscriber-only options (and, if applicable, forfeit any Credits and tokens given to you with the subscription’s stipend).

Cancelling after 72 hours will have the effect of disabling auto-renewal: You will not receive a refund, but you will retain subscriber status for the current period and keep any Credits or Teleportation Tokens that came with your monthly stipend.

Yearly subscriptions may be cancelled within 72 hours of purchase. You'll be given a refund, but lose access to subscriber-only options (and, if applicable, forfeit any Credits and tokens given to you with the subscription’s stipend).

Refunds for gifted subscriptions follow the same 72 hour refund policy as our other subscriptions. When cancelled the purchaser will receive the refund credit and the gifted player will lose access to subscriber-only options (and, if applicable, forfeit any Credits and tokens given to you with the subscription’s stipend).

Credits

What are Credits?

Credits are a currency used to purchase certain premium clothing items and Teleportation Tokens. Credits can be purchased with real money only in packs and are included in some subscription packages. In the future, you will be able to purchase other things with credits, like decorations for your home.

You can see how many credits you have on your account page.

Credits are different from Currants, which is a currency in the game itself and cannot be purchased using real money.

Subscriptions

What are subscriptions?

Purchasing a subscription gives you access to a greater variety of options for clothing and avatar customizations (Vanity).

Subscriptions are available in monthly or yearly increments. They have an expiry date, which you can see on your subscription history page. When your subscription expires, you will no longer be able to access subscriber-only content. We will send you a reminder email a week before your subscription expires.

There are multiple levels of subscription. Every level allows you to access subscriber only features, but higher-level subscriptions also come with a monthly allowance of credits, teleportation tokens and referendum votes. Credits can be used to purchase premium clothing items or Teleportation Tokens. Referendum votes have not yet been implemented, but you can start earning them right away; they will accrue in your account until you can spend them. Credits, Teleportation Tokens, and referendum votes accrue (if not spent) every month, and they never expire.

Are subscriptions required to play?

No. We will never require you to purchase a subscription to play Glitch.

If my subscription lapses, what happens to subscription-only items I’ve bought?

You'll be able to keep everything that you've bought with Credits.The only things you'll lose will be any FREE “subscriber-only” Vanity features or Wardrobe items you've picked up.

What do I do with my referendum votes?

Referendums will be proposed from time to time to allow subscribers to decide on feature or content priorities for the game. You can save up your votes, and, if you choose to sit out a particular referendum, you can still apply your votes to the next one. There are no referendums currently but may be soon.

What happens when my subscription expires?

A week before your subscription expires, we'll send you an email to let you know. You can check your expiry date on your subscription history page.

On the day of your expiry, you will no longer be able to purchase subscriber-only clothes in the wardrobe. Any purchased clothes you already have will remain in your closet or on your avatar; however, free subscriber-only clothes and subscriber-only avatar customizations will no longer be available to you.

After a one-week grace period, we will remove any free subscriber-only clothes from your closet and subscriber-only customizations from your avatar. This does not include subscriber-only items that you paid for with Credits; you get to keep those forever.

Teleportation Tokens

What are Teleportation Tokens?

Teleportation Tokens allow you to get around the world of Glitch quicker. They can be used in three different ways:

• You can click on any street on the map and choose to teleport straight there, at the cost of 1 token. (with the Teleportation I skill or higher)
• You can also choose to spend a Teleportation Token (with the skill Teleportation I or higher) directly from a game street's Encyclopedia page, and your avatar in the game window will teleport to that street. handy if you're browsing locations in a separate tab!
• Teleportation scripts can be imbued (or "charged up") with a single token, allowing any player to use it at no cost to them. Teleportation Scripts are single-use items and can be created by players with the Teleportation IV and Penpersonship skills.

Every player has a limit of five token uses per day to teleport themselves. (There is no limit on how many scripts you can imbue.) Other uses may be added in the future, such as using tokens to summon other players to a given location (which you can already do, using energy, with the skill Teleportation V).

Where can I get Teleportation Tokens?

A monthly stipend of tokens is included with some subscriptions.

You can also purchase tokens directly, using Credits.

Avatar & Clothing

How does clothing work?

Your avatar (your character in the game) has a very wide choice of clothing. You can change your clothing in the wardrobe. We're continually adding new clothing options, so check back regularly.

Some clothing items are free for all players, some cost Credits, some are only for subscribers and some require both Credits and an active subscription. Each item in the Wardrobe lists its cost and requirements.

What is recycling?

Clothes may be recycled for a small percentage of their original Credit cost if you really find them unflattering.

Technical Issues

Do I have to have an Internet connection to play?

Yes, you do! We recommend you have a reasonably fast connection to the internet—most home DSL or cable modem speeds should be sufficient.

What is the recommended system configuration?

Hardware changes occur rapidly, but most home computer systems purchased in the last few years with updated operating systems (Mac, PC, Linux) should be capable of running the game. You also need to have installed Flash version 10.3 or above, and we suggest you run the game in a browser with no other tabs or pages open. If you want to run YouTube videos or check your web-based email account while playing the game, use a second browser to do so.

What browsers should I use?

We suggest having the most recent versions of one or more of the following available to you when playing the game:

• Chrome (Windows, OS X, Linux)
• Firefox (Windows, OS X, Linux)
• Safari (Windows, OS X)
• Internet Explorer (Windows—version 8 and above)

We also suggest having more than one browser installed on your system, as suggested above.

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I tried to enter the game, but it says Flash isn't installed—but it is! What can I do?

We believe you! However, sometimes a browser might not properly indicate which plugins are installed to a web server. If you see this happening, simply restart the browser and try again.

I'm having problems loading the game—what can I do?

If you are having trouble loading, start with something simple, like restarting the browser. If that doesn't work, clear your browser cache and restart the browser. Also try comparing loading in a second browser. (The main browsers we support are the latest versions of Chrome, Firefox, Safari, and Internet Explorer.) If you have an older version of Flash installed, please reinstall with the most current released version. Also, try loading our test page.

In some cases, you may need to try restarting your computer. Start with a simple reboot of your computer, and as a last check, try restarting any network equipment you have access to. If you are at home and use a wireless router, a DSL, or cable modem, try restarting those. It may be a temporary issue that will resolve itself after a little while. For wireless routers, try turning the device off and plugging directly into the source of your internet service, like a cable or DSL modem. If you can connect to the game in this way, you will need to investigate problems or configuration with your wireless device.

If you are at work or school or using some shared wireless access point, note that some networks like these use firewalls or proxies that can be problematic when trying to play web-based games.

If you get a loading screen that you can open a help case on, please do so we can get a report from the game client with the error. Also, consider using the debug version of Adobe Flash plugin. See our FAQ here for information.

What does your self-help test measure?

We have a self-help test page, which tests several things with your connection to Glitch:

If you try the test and see several failures, please try again after several minutes to be sure the results are similar.

What exactly we are testing, and what do the results mean?

•Network address—displays your IP address
•Various Flash and JavaScript tests
•Ability to talk to our game servers on specific ports (443 and 1443)
•General ping times and bandwidth

What do failures mean on certain parts of the test?

•jQuery & JavaScript failures: These should be very rare. If you have this happen to you, try simply reloading the game first. If that fails, try a second browser. If it is still a problem, contact us.

•Flash LSO: These are "locally stored objects" like cookies. We set cookies to play the game; if you get Flash dialog errors in the game pertaining to locally stored objects, ensure that you allow the game to store Flash cookies from these domains: *.glitch.bz and *.glitch.com. You can check your settings by right-clicking within the game and choosing the "Global Settings" menu to get to the Flash settings manager.

•Flash Crossdomain: This tests whether Flash has access to a certain file on our server. If it fails, try restarting the browser; you can contact us if this persists.

•Failure on ports 443 and 1443: Try restarting your browser first, then computer, then network device if it is still a problem at each step. If both of these remain blocked, it is likely you are behind a web proxy, a firewall of some kind, or desktop antivirus/security software. These ports are most commonly blocked by these methods. If it persists beyond restarting your equipment or checking your security software settings, we suggest consulting your Internet Service Provider, security software vendor, or local network technician. (or even a friend who knows about this stuff!). Note: We default to port 1443, and then failover to port 443 if needed.

•CDN tests, measured in ms, or milliseconds: Generally speaking, mid hundreds of milliseconds and lower is optimal. If you have extremely long response times (in milliseconds- ms) on some or all of the Direct and Global CDN tests, you may have trouble loading. General examples: 59ms is good, 325ms is probably okay in most cases, 2564ms is not very good.

•Bandwidth test: This tests the general bandwidth of your internet connection. If the results are lower than 200Kbps, run the self-help test several times to check any differences. Something to understand: You could have a generally good and speedy connection to the internet with your internet service provider, but network conditions to us could be less than ideal. If that is the case, it may be something that clears on its own. If the bandwidth test consistently fails outright, it means the connection to you timed out—we couldn't get to you. But do try all the steps in this FAQ first.

Lastly, you could have "success" on all tests indicated and still have problems loading if tests to some or all of the game assets are slow. We urge you to go through each suggestion in this FAQ, restarting your computer and network hardware to clear potential problems that are not indicated by the self-help test.

Installing the Adobe Flash Debug Player

If you are having consistent problems playing the game, we suggest using the Adobe Flash debug version when you submit error reports. The error reports that you give to us will have much more technical information to help our developers fix problems. If you do not know which Flash version you have installed, visit this page from Adobe. The version you are using will be displayed there.

If you are not running the debug player, please follow these instructions to uninstall the player you have and install the debug version.

Step 1: Download and run the Uninstaller:

Mac OS X (Intel)

• Download the Mac OS X Uninstaller
• Save the file to a place you can find it on your computer, like the desktop
• Exit out of all browsers
• Double-click the file you saved—the file will decompress and show a Finder window with the application
• Double-click to run the Uninstaller. If you see a message asking if you want to open the uninstaller file, click Open.
• When the application starts, select "Uninstall"
• When the application finishes, click "Done."

Windows

• Download the Windows Uninstaller application
• Save to a place you can find it, like the desktop
• Exit running applications
• Double-click the file you downloaded to start the uninstall process
• If the uninstaller shows you the message "Do you want to allow the following program to make changes to this computer?" choose YES.
• Follow the instructions in the uninstaller until it is finished

Step 2: Download and run the Debug Installer:

• Internet Explorer
• Windows (non IE browsers)
• Mac (Intel only)
• Linux

Installation—Mac OS X

• Save the file to a place you can find it on your computer, like the desktop
• Exit running applications
• Double-click the file you downloaded—the file will decompress and show a Finder window with the application
• Double-click the application file "Install Adobe Flash Player Debugger" and follow the instructions in the installer
• Restart your browser.

Installation—Windows

• Save the file to a place you can find it on your computer, like the Desktop
• Exit running applications
• Double-click the file to run the installer
• If the installer shows you the message "Do you want to allow the following program to make changes to this computer?" choose YES.
• Follow the instructions in the installer until it is finished
• Restart your browser.

Step 3: Chrome users only

Chrome uses a different Flash plugin. You need to tell Chrome specifically to use the debug version of the Flash plugin instead.

Step 3a: Type "about:plugins" (without the quotation marks) into the address bar of your browser, just like any website address, and hit the "return/enter" key on your keyboard.

Step 3b: Click the "Details" link (it's on the right side of your screen) to expand the contents, and look for the section titled "Flash" and confirm there are two versions listed.

It will have the following names, depending on your operating system:

• Windows: gcswf32.dll
• Mac OS X: Flash Player Plug-in for Chrome.plugin;
• Linux: libflashplayergc.so

Step 3d: Click the 'Enable' link to use the Debug plugin you just installed. The Debug plugin has the following names, depending on your operating system:

• Windows: NPSWF32.dll
• Mac OS X: Flash Player.plugin
• Linux: libflashplayer.so

Notes:

1) OS X Users, note: Support for Flash is limited on older versions starting with OS X 10.4 and earlier. It is possible the version you can install is not supported for gameplay and there probably will not be a debug client that works for your OS. You may be able to still load and play the game, but we may not be able to fix bugs associated with old versions of Flash.

2) Internet Explorer uses its own Active-X based Flash plugin, which is why there are separate download links for IE and Windows.

Can I access Glitch on my mobile device?

Yes! No! To be clear, you can’t play the game, but you can access the site on a recent, full- featured mobile browser (on iOS or Android, for instance). There you'll be able to work your usual homepage magic, participate in Forum and Group discussions, and more.

For the iOS users out there, we have a spiffy app that lets you read, post, and reply to updates on the homepage; accept friend and Group requests; learn and switch skills; and check out your avatar (and your friends') in full uniform. Your kind of thing? Download it here.

How about Android users? Why yes, we have that too! You can download Glitch HQ for Android here.

I’m on my netbook, but my game looks weird. Like, where’s my inventory?

Netbook computers typically have resolutions that emphasize width over height, so you may find that browsers with extra toolbars do not have enough height to accommodate the game area. Try running the game with your browser set to full-screen mode or use an alternate browser.

I was entering a street, and the trees here are different than the loading picture. You need to fix that.

Loading screens don't always reflect the exact, real-time appearance of a street. They'll show the trees that were there when the image was captured, but other varieties may have been planted since. A better bet is to read the text that previews everything currently living there down to the last butterfly.

My player is stuck going in one direction! I don’t even want to go in that direction!

Hmmm, that's a funny glitch... It's probably a problem with Flash, and the most common solution is pressing on the arrow key that points in the direction you're erroneously heading. You might also try hitting the “tab” key a couple times or ctrl/enter (cmd/enter for Mac). If that doesn't work, try refreshing your browser. (Don't worry; we'll put you right back where you were.)

I have trouble clicking on some items in the game or moving around certain places, like ladders, with my mouse. What can I do?

In many situations, the keyboard will be more useful than your mouse. Get close to an object and when you see the blue glow around it, hit the enter/return key on your keyboard. This will bring up the item's menu, which you can use to select different ways to interact with it. For just plain moving around, the keyboard arrows or WASD keys will serve you well. You can learn more about our keyboard commands here.

Why do my items ([Knife & Board], [Watering Can], [Beer]) keep showing up in my chat?

Focus in the game may have gotten confused. Try clicking in the game area, hitting the tab key a couple times, or the control (PC) or command (Mac) plus enter keys. In a pinch, reload.

I’m stuck waist-deep in the ground or I'm hanging in midair. What the what?!?

First, try reloading the game. If you're still stuck, open the Live Help channel in your chat pane and alert one of our helpful Glitch Guides or Staff. We’ll get you back to safety in the blink of a Giant’s eye!

I have no inventory...

There are a couple of known reasons why you might be seeing this. First, the inventory may not have completed loading for some reason. Close your browser and restart to see if that resolves the issue. Also, if you happen to be using a netbook with limited screen area, you should try using your browser in full-screen mode. If you're still seeing issues after that, please send us a bug report using the bug icon in the game or the Help link near the top of your home screen on the site.

A lot of the players on this street are showing up as these weird wire-frame images or blinking back and forth between the wire frame and their normal avatar. What's going on?

It's cause you're in the Matrix! Nah, just kidding. Generally, when you see other players as wire frames, it's because there are a lot of players on a street and your computer just isn't keeping up with rendering the players accurately. You can still interact with them (usually), but most things will probably be running a tad slower than normal. Try leaving the street or refreshing your browser and see if it helps any.