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Trouble logging in?

Here are some ways to get back in the game:

• Forgotten your password?
• Forgotten your secret code?
• Forgotten what email you registered with or something else? Send us a report and we'll let you know if we can help.

Other issues

If you're having a different issue, please log in to report it.

FAQ

General Glitch questions

• What is Glitch?
• What's the aim of the game?
• Is Glitch for kids?
• What are the Community Guidelines?
• What happens if someone breaks the Community Guidelines?
• Where can I ask for more help?
• Quoins, Currants, and Credits. What's the difference?
• Who are the Giants?
• How do I use the Auctions?
• Can I use my keyboard to play Glitch?
• Can players submit their ideas or feedback?
• What can you tell me about the Glitch API?
• What are Guides?
• What is a Greeter?
• How do I become a Guide or a Greeter?
• Why are you going back into Beta?
• When will Glitch “launch” again?
• How will new players get into Glitch?
• Can I invite my friends to play still?
• Will Glitch be opening and closing again, like it did last time you were in beta?
• Will there be big, sweeping changes to the way we play Glitch?
• Can I get a refund?
• What happens to all my subscriber benefits if I ask for a refund?
• I was given my subscription as a gift; what happens if I ask for a refund?
• I gave a subscription as a gift; what happens if I ask for a refund?
• Will “beta pricing” be available again?

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Account

• I forgot my password!
• How can I change my password?
• I don't like the name I picked! Can I change my name?
• How do I edit my profile?
• Who can see what I put in my profile?

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Contacts

• How do I add/remove a contact?
• How do I talk to other players?
• My friends are already playing Glitch. How do I find them?
• How do I invite friends who aren't playing Glitch already?
• Facebook connect isn't working for me.
• How does in-game mail work?
• What are Groups?
• Someone is bothering me in the game—what can I do about it?

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Game Play

• How do I get more energy?
• How do I improve my mood?
• People have mentioned my Magic Rock. Where IS my Magic Rock?
• What’s this "new day" thing?
• Can I expand my inventory/pack?
• I saw someone's Glitch laughing. How can I make my avatar emote?
• How do I get other fruit besides cherries?
• Where do I get salt? Or those other ingredients I need?
• How do I earn achievements?
• How do I learn skills?
• Why are some skills greyed out?
• How do recipes work?
• Where do I get a saucepan? Or ANY tool for that matter?
• When will I get offered a certain quest?
• Will I be offered a quest again if I don't want to do it right away?
• How do I buy a house?
• None of the house types I want to purchase are available for sale right now. When are you going to add more?
• Can I buy furniture for my house?
• How do I get to my house?
• Can I move to a different house if I already own one? What will happen to my stuff?
• I invited someone into my house but I don't want them there anymore, how do I get them out?
• Why can’t I name my Piggy or other animal?
• I tried to get a nibble of my Piggy, and he turned me down, saying he's "all nibbled out." How can I persuade him to gimme some meat again?
• Why can't I capture a Piggy?
• How can I get a Piggy into my backyard?
• How can I get Chickens into my backyard?
• Why have my Butterflies and Piggies vanished from my home? Have they gone on holiday?
• Why are my Meat Collectors and Butterfly Milkers not working?
• What is a Party and how does it work?
• How much does a Party Space Cost?
• Okay, I've gathered all my friends and purchased a Party Pack. Now what?
• This Party is awesome! Is there any way to make it last longer without having to buy a new Party Pack?
• Am I the only one who can invite players to my party?
• How do I leave the Party? And if I leave, can I come back?
• What is the best way to earn Currants fast?
• My house has a crop garden, but I sooo want to grow herbs (or, the other way around!). Can't I convert part of my garden so I can grow both?
• Where can I find the elusive Wood Tree?
• Where can I find a patch for a quest?
• The "clock" quoins in Ancestral Lands (like Baqala) don't seem to have any effect on the Overwhelming Ancestral Nostalgia debuff— why not?
• I just got kicked out of one of the Ancestral Lands (Baqala, Xalanga, Choru, Zhambu). Why?
• I played a Musicblock to a Crab, and he handed me headphones. Why did he take the headphones back after?
• Where can I put items from my inventory that are taking up too much space?
• What is guano used for?
• What's up with the Rube?
• How can I sell my bag? I paid a pretty Currant for it!
• Why does this food tell me it gives X amount of energy when I know it should give me more?
• I bought and ate each kind of Sno Cone from the Sno Cone Vendor in Wintry Place. Why isn't the "Brain Freezer" quest completing?
• I'm trying to complete the "Seed to Scythe" quest. I've planted a bunch of seeds in my yard and used up an entire jar of Fertilidust Powder, but it's still registering as 0/5 in my quest log. Why!?
• I'm stuck in Room 23 and my Spinach doesn't help me jump high enough to get out!
• I've looked everywhere for ghosts for the “Notice the Unnoticeable” quest, but I can't find seven. Where are the rest of them?
• I found all seven ghosts for the Notice the Unnoticeable quest, but the quest isn't completing. What gives?
• I was racing my Cubimal while on the Subway, and when I exited, it didn't come with me!

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Purchases & Billing

• Do I need to pay to play Glitch?
• What forms of payment do you accept?
• My payment keeps getting rejected what are the possible reasons?
• How do I delete a saved credit card?
• What is your refund policy?

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Credits

• What are Credits?

Subscriptions

• What are subscriptions?
• Are subscriptions required to play?
• If my subscription lapses, what happens to subscription-only items I’ve bought?
• What do I do with my referendum votes?
• What happens when my subscription expires?

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Teleportation Tokens

• What are Teleportation Tokens?
• Where can I get Teleportation Tokens?

Avatar & Clothing

• How does clothing work?
• What is recycling?

Technical Issues

• Do I have to have an Internet connection to play?
• What is the recommended system configuration?
• What browsers should I use?
• I tried to enter the game, but it says Flash isn't installed—but it is! What can I do?
• I'm having problems loading the game—what can I do?
• What does your self-help test measure?
• Installing the Adobe Flash Debug Player
• Can I access Glitch on my mobile device?
• I’m on my netbook, but my game looks weird. Like, where’s my inventory?
• I was entering a street, and the trees here are different than the loading picture. You need to fix that.
• My player is stuck going in one direction! I don’t even want to go in that direction!
• I have trouble clicking on some items in the game or moving around certain places, like ladders, with my mouse. What can I do?
• Why do my items ([Knife & Board], [Watering Can], [Beer]) keep showing up in my chat?
• I’m stuck waist-deep in the ground or I'm hanging in midair. What the what?!?
• I have no inventory...
• A lot of the players on this street are showing up as these weird wire-frame images or blinking back and forth between the wire frame and their normal avatar. What's going on?

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